Refund policy

Last Updated: August 2026

Overview

At Poor Richard's Place, customer satisfaction is important to us. Many of the products we offer are made to order or printed specifically for each purchase. Because of this production process, we have specific guidelines regarding returns, exchanges, and refunds.

Please read this policy carefully before placing your order.

Made-to-Order Products

Many of our products, including apparel, drinkware, home décor, and other printed merchandise, are produced after your order is placed.

For this reason, we cannot accept returns or issue refunds for:

  • Change of mind
  • Buyer's remorse
  • Incorrect size selected by the customer
  • Incorrect color or product variant selected during checkout
  • Orders placed in error

Please review all product descriptions, sizing information, and order details carefully before completing your purchase.

Eligible Returns

We gladly provide a replacement or refund if your order arrives with:

  • Damage caused during shipping
  • Manufacturing defects
  • Incorrect item received
  • Significant printing defects or production errors

Returns We Cannot Accept

We cannot accept returns for:

  • Incorrect size or variant selected by the customer
  • Normal variations in color caused by different monitor or screen settings
  • Sale or clearance items unless they arrive damaged or defective
  • Personalized or customized products unless they arrive damaged or defective
  • Items returned without an approved Return Merchandise Authorization (RMA)
  • Requests submitted more than 30 days after delivery

Return Window

Return or replacement requests must be submitted within 30 days of the delivery date.

Requests received after this period may not be eligible for a replacement or refund.

How to Request a Return

  1. Email poorrichardsplace@gmail.com with:
    • Your order number
    • A description of the issue
    • Clear photos showing the damage or defect
  2. Our team will review your request within 3 business days.
  3. If approved, we'll provide return instructions and an RMA number.
  4. Include the RMA number with your return shipment.
  5. Please do not return products without prior authorization.

Refunds

After your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Depending on your bank or card provider, additional processing time may apply.

Exchanges

If your item arrives damaged, defective, or contains a printing error, we'll gladly replace it with the same item at no additional cost.

Return Shipping

If the return is due to our error, including damaged, defective, or incorrect products, we will cover the cost of the replacement.

For all other approved returns, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

For items valued over $75, we recommend using a trackable shipping service.

Sale Items

Sale, clearance, and discounted items are considered final sale and are not eligible for refunds unless they arrive damaged or defective.

Contact Us

If you have questions regarding this Refund Policy or need assistance with a return, please contact us.

Poor Richard's Place

📧 Email: poorrichardsplace@gmail.com

📞 Phone: 877-329-1609

📍 Mailing Address:
American Enterprises, LLC
6921 Independence Pkwy #140
Plano, TX 75023

VAT Number: N/A

Trade Number: N/A